No more phones ringing off the hook, checking voicemails, or updating the whiteboard. Dockhound is the easiest way for dry storage marinas to receive boat launch requests and track boat movements.
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Managers shouldn't have to make a phone call, stop by the office, or be standing at the bulkhead to know how many boats are out. Dockhound provides you an accurate picture of what's happening at the dry dock wherever you are. The clipboard refreshes every 5 seconds, so you always have the latest information.
Most existing systems require lift drivers to constantly split their attention between moving boats and communicating with employees or customers to learn which boats they have to move next. Dockhound removes the need for this communication by providing drivers with the queue of launch requests directly on their phone. Reducing distractions leads to better customer service and fewer errors.
Marina customers don't need any new equipment or software to use Dockhound - a simple text message is all it takes to launch their boat. Marina employees have one source of information for everything happening at the marina right on their phones.
Dockhound's text based authentication system confirms launch requests are coming from your customers, and that the requester is authorized to use the boat. Approved requests are passed right along to your drivers. Your customers receive a notification when their boat hits the water, and when it's put away.
Sometimes the phone is useful - to handle specific requests or to solve a problem quickly. But for marinas that take launch requests by phone, the majority of these conversations are highly transactional, do not add value, and require time and attention from employees at every level. Dockhound streamlines the launch request process for employees and customers alike.
The biggest cost center for dry storage marinas is often fork lift maintenance. Dockhound helps prevent empty trips back from the stacks by giving drivers a live view of all incoming and scheduled launch requests. This reduces wear on the forklifts, saving marinas thousands of dollars over the long term.
per boat, per month